Faculty & Staff Publications

Publication Date



Library and Information Science


This article describes the process of revamping an existing operations manual for the interlibrary loan department at a small, private liberal arts college. It documents how staff met their goals of integrating traditional reference materials and training information, utilizing Web-based tools for content creation and delivery, consolidating assessment and evaluation mechanisms, and facilitating updating of content. By incorporating theories of blended learning into the design of the new resource, supervisors were able to shift their existing documentation from 2D to 2.0. Strategies for implementing an interactive training resource and operations manual are provided.

Document Type

Accepted Version


This article is the author-created version that incorporates referee comments. It is the accepted-for-publication version. The content of this version may be identical to the published version (the version of record) save for value-added elements provided by the publisher (e.g., copy editing, layout changes, or branding consistent with the rest of the publication).


This is an electronic version of an article published in Journal of Interlibrary Loan, Document Delivery, & Electronic Reserve, volume 22, issue 1, pages 33-46. Journal of Interlibrary Loan, Document Delivery, & Electronic Reserve is available online at: http://www.tandfonline.com/doi/pdf/10.1080/1072303X.2012.682642.

Original Citation

Kathleen Spring
“Takin’ it to the web”: updating operations manuals for today's techno-realities.
Journal of Interlibrary Loan, Document Delivery, & Electronic Reserve, 2012, volume 22, issue 1, pages 33-46



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